Privacy Policy

1. Introduction

FitologyCE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. By using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Enroll in a course
• Complete a course assessment
• Contact us for support
• Subscribe to our newsletter
• Participate in surveys or promotions

This personal information may include:

• Name and contact information (email address, phone number, mailing address)
• Professional credentials and certification information
• Payment information (processed securely through Stripe)
• Course progress and completion data
• Assessment scores and quiz results
• Communication preferences

2.2 Automatically Collected Information

When you access our Platform, we automatically collect certain information about your device and usage, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website or source
• Date and time of access
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Platform and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Platform and services
• Process your course enrollments and payments
• Track your course progress and issue certificates
• Send you course materials, updates, and administrative information
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Improve our Platform, courses, and user experience
• Analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processing (Stripe)
• Email delivery and marketing automation
• Analytics and performance monitoring
• Customer support tools
• Cloud hosting and data storage

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Certification Bodies

With your consent, we may share your course completion information and certificates with certification bodies (such as NBHWC, NASM, ACE, or ISSA) to verify your continuing education credits.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena), or to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Platform of any change in ownership or use of your personal information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information: Retained while your account is active and for 7 years after account closure
• Course completion records and certificates: Retained indefinitely for verification purposes
• Payment information: Retained as required by tax and accounting regulations (typically 7 years)
• Marketing communications: Retained until you unsubscribe

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used, and machine-readable format.

7.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

7.3 Deletion

You have the right to request that we delete your personal information, subject to certain exceptions (e.g., when we need to retain information for legal compliance or to complete a transaction you requested).

7.4 Objection and Restriction

You have the right to object to our processing of your personal information or to request that we restrict processing in certain circumstances.

7.5 Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

7.6 Opt-Out of Marketing

You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected].

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. Third-Party Links

Our Platform may contain links to third-party websites and services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, please contact us at [email protected].

12. GDPR Compliance

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Contract: Processing is necessary to perform our contract with you (e.g., providing courses)
• Consent: You have given consent for specific purposes (e.g., marketing communications)
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our services)
• Legal Obligation: Processing is necessary to comply with legal requirements

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

We will also notify you via email or through a prominent notice on our Platform prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Website: fitologyce.com